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Most Frequently Asked Questions


FAQ Topics

  • Shipping

    1. Do you offer custom packaging?

    2. Do you ship internationally?

    3. How long does it take to get my item?

  • General

    1. Are your products suitable for children?

    2. What is your Order Policy?

    3. What is your Refund Policy?

  • Photo Submission

    1. Can I submit photos of a celebrity or copyrighted images?

    2. Can I submit photos of pets, cartoons, monsters or non-human faces?

    3. Can I upload my photos like before?

  • Payment

    1. Do you offer Bulk discounts?

    2. What methods of payment do you accept?

  • Who We Are

    1. What does do?

    2. Where is ThatsMyFace based?

    3. You have a spelling error in ThatsMyFace...

  • Custom Action Figure

    1. Can I paint the custom heads?

    2. Can I send you a figure and you attach the custom head to it?

    3. Can you make a custom outfit?

  • Custom Heads

    1. How do I attach my custom head to my action figure?

    2. What are the custom heads made of?

  • Custom Masks

    1. What are the custom masks made of?